Frequently Asked Questions (FAQ) and Common Errors

This page includes a series of questions that are commonly asked by customers and cover topics including product usage and non-happy workflows.

This is an ever-evolving resource and contains an unorganized list of questions asked across the Hopstack platform.

I clicked "Mark Received" within the consignment in the Inbound Logistics tab, but the inventory remains in "Inbound" quantities in the Stock Ledger and hasn't moved to "Storage" yet.

I cannot see the 'Inventory' (or any other) screen in my platform. How do I fix that?

How to check which active integrations

I cannot download box labels for my order

I cannot download pallet labels for my order

The website is not loading for me, how do I solve this?

How to Find a SKU and Its Location

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If this problem persists, please contact our support.