The website is not loading for me, how do I solve this?

If you're experiencing issues with a website not opening, there are several troubleshooting steps you can take to determine the cause and find a solution. Here's a guide that covers common issues and includes additional steps for enterprise customers with firewalls:

Basic Troubleshooting

1. Check Internet Connectivity: Ensure your device is connected to the internet. Try loading other websites to see if they work.

2. Verify Website Address: Make sure the URL entered is correct and that there are no typos.

3. Browser Issues: Clear your browser's cache and cookies, or try accessing the site from a different browser or incognito mode.

4. Login Credentials: Confirm you're using the correct login details. If you're unsure, try resetting your password.

5. Firewall or Antivirus: Sometimes, software on your computer might block access to certain websites. Temporarily disable these programs to see if they're the cause.

6. Reboot Your Device: Restarting your device can resolve many temporary issues.

7. Network Restrictions: Some networks, especially in workplaces or schools, may restrict access to certain websites.

Advanced Troubleshooting for Enterprise Firewalls

For enterprise users, if you've gone through the basic steps and the site is still not accessible, you may need to check your company's firewall settings. Certain websites require access to various domains to function correctly. Your IT department may need to whitelist the following domains:

• *.hopstack.io: This is likely a primary domain for services provided by Hopstack, which could be essential for the website's operational functionalities.

• *.yoursubdomain.hopstack.io: A subdomain of Hopstack, typically one that is assigned to you.

• *.sentry.io: Sentry is an error tracking service that collects and analyzes errors in real-time, which can be crucial for maintaining the website's stability.

• *.launchdarkly.com: LaunchDarkly is a feature management platform that helps in deploying features and experiments safely. Access to this domain is necessary for toggling features on the website.

• *.awsapprunner.com: AWS App Runner is an infrastructure service for running web applications, and whitelisting it is required for communicating with our hosting and backend services.

• hopstack-public.s3.amazonaws.com: This Amazon S3 bucket is used for storing public assets for the website such as images, scripts, or stylesheets. It is also used for storing shipping labels purchased through integrated shipping carriers and aggregators

• firestore.googleapis.com: Firestore is a NoSQL database from Google for storing and syncing data in real-time. Necessary for database operations of the website and for fetching some non-critical assets like integration page images, company logos, etc.

For any whitelisting or network configuration changes, coordinate with your IT department. They can ensure these domains are safely added to the whitelist, following your company's security policies.

By following these steps, you should be able to identify and solve most issues preventing a website from opening.

If problems persist, please contact Hopstack Support.