Automatic Consignment Creation - Based on Return

This guide explains the process of creating a Return for an existing order by adding it to the Receiving Flow.

Overview

The Return Creation flow is designed to handle Carrier Returns against existing shipments. A return can only be created by referencing the tracking number of an outbound shipment. The system then converts that shipment into a inbound consignment, which is processed just like any other inbound order for receiving.

Pre-requisite: Outbound order should be completed in the system so the common identifier can be tracking number for return creation.

Steps to Create a Return

Start Receiving Workflow
- From the top-right arrow, select Receiving.
Select a Station for Receiving
- Choose the station (location) where receiving will be performed.
- Note: Only one user can log into a station at a time.

Select a Client (if applicable)
- In multi-client setups, use the searchable dropdown to select the appropriate client.

Add Tracking Number
- Enter the tracking number of the shipment that originally left the warehouse.
- Note: This should be the tracking number of the outbound order that is now being returned.

Verify Order Details
- A pop-up will appear showing the order details.
- Review the information carefully.
- Once verified, click Confirm Return.

Consignment Creation
- After confirmation, the system will show a Pop-up with Order ID and creates a Consignment for the returned order.
- This consignment will have the same details as the outbound order, but it is now treated as a receiving order.
Check in Consignments Window
- Navigate to the Consignments window to view and confirm the newly created consignment.
Receiving Process
- Continue with the standard receiving workflow to complete the return.
- For detailed steps, refer to the https://help.hopstack.io/home/new-receiving-workflow

Return Created Successfully – Once the receiving is completed, the return will be processed and updated in the system.