How to Connect Your Amazon FBM Account to Hopstack via ShipRush

Welcome! To help you seamlessly fulfill your Amazon FBM (Fulfilled by Merchant) orders through Hopstack, we use a trusted third-party service called ShipRush to fetch and manage your orders.

Please follow the steps below to connect your Amazon FBM account securely.

Step 1: Schedule a Zoom Meeting with Our Team

We’ll set up a Zoom call to guide you through the connection process and verify your account access.

Please ensure you have:

• Access to your Amazon Seller Central login details

• Your OTP device or registered phone/email for two-factor authentication

Step 2: Prepare for the Meeting

Before the call:

• Confirm you can log in to your Amazon Seller Central account with OTP access.

• Have Zoom installed and ready for screen sharing and remote control if needed.

Step 3: Connect Your Amazon Store in ShipRush

During the call, we will:

• Open ShipRush in a private/incognito browser window to keep things secure.

• Log in using credentials safely managed by our team.

• Add your Amazon Seller Central account as a new store inside ShipRush.

We will name your store following this format for clarity:
Hopstack Tenant - [Your Name/Code] - Seller Central Account [Seller ID]

Step 4: Secure Amazon Login & Verification

You will be asked to log in to your Amazon Seller Central account and complete OTP verification.

For this step, you may be asked to grant temporary remote control access via Zoom so we can assist you securely.

Once logged in, the remote access will be revoked immediately.

Step 5: Finalize Store Connection

After successful login:

• We will refresh the store list in ShipRush to confirm your Amazon store has been added correctly.

• Your FBM orders will start syncing automatically within 8 to 10 minutes.