Forgot Password

In the event that you have forgotten your password, our secure reset process enables you to easily establish a new password and regain access to your account. Please follow the steps outlined below:

Step 1: Access the Reset Option

• On the login screen, locate and click on the "Forgot your password?" link.

Step 2: Provide Your Email Address

• You will be directed to a page where you're asked to enter the email address associated with your account.

• After entering your email, click on the submit button to proceed.

Step 3: Email Verification

• Our system will verify the provided email address. If the email is not associated with an existing account, you will see an error message: "User not found for the email provided."

• If this occurs, please ensure you've entered the correct email address and try again.

Step 4: Reset Password Email

• Once your email is verified, you will receive an email with a "Reset My Password" button.

• Click on this button to be redirected to the password reset screen on our platform.

Step 5: Create Your New Password

• You will need to enter a new password and then re-enter it under Confirm Password to ensure accuracy.

• Password Requirements:

  • Must be a minimum of 8 characters in length.

  • Cannot be a sequence of the same letter or number.

  • Both password fields must match exactly.

Step 6: Submit Your New Password

• After entering your new password and confirming it, click on the "Submit" button to finalize your password reset.

Step 7: Return to Login

• Once your password has been successfully reset, you will be redirected back to the login screen.

• Now you can log in using your new password.

Additional Tips:

• Make sure your new password is strong and secure to protect your account.

• If you encounter any issues during this process, please contact our support team for assistance.