Consumer Notifications
The new Consumer Notifications module enables businesses to send real-time email updates to customers, ensuring they stay informed about their orders. Admins can configure notification rules using multi-layered conditions based on parameters like Client Name, Order Source, SKU, and Order Value, ensuring that customers receive only the most relevant updates at the right time.
Events that trigger the Consumer Notification e-mails are:
Order Creation
Order Cancellation
Order Completion
User workflow:
Click on "Setup"
Click on "Notification Management"
Click on "Consumer Notifications"
Click on "Create New" to create a new Notification Rule
Click on "Select Notification Type" Dropdown
Select the relevant Notification Type
Click on "Select Key" dropdown
Select the relevant option from the dropdown
Click on "Operator" dropdown
Select the relevant option from the dropdown
Click on "Select Value" dropdown
Select the relevant option(s) from the multi-select dropdown
Add as many conditions as required by clicking on "+ Add Condition"
Click on "Criteria" dropdown of the new condition
Select the relevant option from the dropdown and proceed to define the new condition as required
Add as many condition groups as required by clicking on "+ Add Group"
Click on "Criteria" dropdown of the new condition group
Select the relevant option from the dropdown and proceed with adding the conditions as described previously
Click on "Select Template" dropdown
Select the template
Click on "Preview" to view the notification template
Close the preview after verifying the template
Click on "Create" to initiate Notification Rule creation
Verify the conditions and click on "Confirm" to create the Notification Rule
To edit an existing Notification Rule, Click on "Edit" next to it
Make the required changes on the 'Edit Notification' page
Click on "Update"
Verify the conditions and click on "Confirm" to confirm the changes
To initiate the deletion of an existing Notification Rule, click on "Delete" next to it
Click on "Confirm" to delete the Notification Rule
Below is an example of an Order Creation notification e-mail sent to the customer.